Tracer Golf Help Centre

• What is the price? How much does it cost?
• Can I book last minute?
• Can I cancel a booking?
• Can I edit a booking?
• Can I extend my training session?
• Can I reschedule, change or move a booking?
• Do you provide refunds?

See all articles in Booking →

• How can I enter the facility?
• I can't find the app in the Android/Google Play Store or the Apple App Store to download?
• The Smart Door Key doesn't open the door
• What if I don't have a data plan for my mobile device?
• What if I forget something after my session is over?
• What if I need a smoke break outside or forgot something in my car?

• Do you provide balls and tees? Do I have to bring my own balls and tees?
• Do you provide clubs or do you have clubs for rent?
• How do I change/select the tee box?
• How do you replay the video in premium bays?
• How do you turn on the Swing Cameras?
• How long does it take to play 18 holes? How much time does it take?
• How to change camera view in Premium Bays

See all articles in During your session →

• Can I bring food and drink?
• Can I bring my pet?
• Can I wear golf shoes?
• Do you have a lost and found?
• I want a location near me. How can I request one?
• What are your hours of operation?
• What are your support hours?

See all articles in Location →

• Can I export my shot data?
• Can I play simulated golf courses?
• Do you have any tutorials on how to use the software?
• In the premium bays, can I save the videos?
• Sensor not picking up the ball
• What software/launch monitor do you use?

• Do you offer gift cards?
• How do I make a booking with a eGift Card?

• TrackMan is not reading shots. Misreads.